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Offshore Customer Management International Conference in Prague

Event

Offshore Customer Management International Conference in Prague

2005-11-01 00:00:00 2005-11-03 23:59:59 Europe/Prague Offshore Customer Management International Conference in Prague Prague test@czechinvest.cz
01 Nov
03 Nov
00:00
Prague

Prague

Nearly 200 specialists from around the world gathered in Prague for this event, including representatives from the UN (Torbjörn Fredriksson, Senior Economist) and HSBC Group (Rob Muth, Head of Global Resourcing). Presentations were also given by representatives of shared services centres that exemplify successful operations in the Czech Republic, e.g. Alexandr Pilar (ITSC Prague Director, DHL Information Services) and Roman Tesar (Managing Director, Global Telesales Brno - Lufthansa Company). Accenture, which opened one of the first shared services centres in the Czech Republic, was one of the main partners of the event. The conference was officially opened by Deputy Prime Minister Martin Jahn with an appearance also by CzechInvest’s new CEO Tomas Hruda.


Central and Eastern Europe is certainly one of the most attractive regions for offshoring/nearshoring of business support services. The Czech Republic is becoming a leading player in terms of attracting offshored multilingual customer contact centres.